Participant Support

Please check your promotions, junk and/or spam folder.

If you do not receive the email, you can access e-certificado.com/login/reenviar-instrucoes and request again.

Make sure you are typing your password correctly, including if it contains characters like -, @, _, etc.

Also make sure you are not substituting letters for numbers and vice versa, such as O for 0, L for I, etc.

If necessary, you can also request a new password by clicking on “Forgot your password?” .

Click on “Forgot your password?” and the system will send you a new password to your registered email.

Also try accessing without the password. You can enter your CPF and click on “I want to access without password”.

Below are the steps:

1) Access e-certificado.com/login
2) Enter your Token
3) Click on “I want to access without a password”

As you already have a registration at e-certificado.com, just access meu.e-certificado.com and enter your CPF or Token and password.

Below are the steps:

1) Access e-certificado.com/login
2) Enter your Token
3) Enter your password or click on “I want to access without a password”

If you don't remember which password you used, click on “Forgot your password?" that the system will send you a new one.

In this case, send an e-mail to atendimento@e-certificado.com or a Whatsapp to 5516 98876.5243 and inform your data (e-mail, full name and CPF) and what is happening.

Perhaps you have some kind of lock for viewing PDF files.

Try accessing with Chrome or Firefox.

Also try accessing from another device, browser and/or computer.

In some events, the survey is mandatory. In these cases, you need to use your CPF or Token and your password to access.

To access your certificate, follow the steps below:

1) Go to e-certificado.com/login
2) Insert your Token.
3) Enter your password.
4) If this is your first access, confirm and save your document. You will be directed to the certificates page.
5) Find the event.
6) Click Answer Survey and View Certificate .
7) The questions to be answered will appear and then you will be able to view your certificate(s).

There is a possibility that the institution or organization of the event has not yet sent us information about these courses/events. In this case, please contact them for verification.

If certificates have already been issued, the email may have gone to your promotions, junk and/or spam folder.

If you have not received the email, you can request that instructions be resent.

No. You only need a browser and Internet access.

Certificates are available indefinitely.

To request correction of your e-mail, you must access your participant area with Token and password, click on Options for any event and then on Report an error . In the field, enter your request and your correct nome.

To request correction of your e-mail, you must access your participant area with Token and password, click on Options for any event and then on Report an error . In the field, enter your request and your correct email.

e-certificado.com only issues certificates as information is sent to us.

To request correction of your e-mail, you must access your participant area with Token and password, click on Options for any event and then on Report an error. In the field, enter your request and the correct text.

There are probably two accounts under your name and we need to merge them.

To request correction of your e-mail, you must access your participant area with Token and password, click on Options for any event and then on Report an error. In the field, enter your request.

1 - Open the certificate in your browser.
2 - Choose Options > Print or press Ctrl+P.
3 - Choose your printer in the print dialog.
4 - Click Print.

It is a way to facilitate proof of authenticity if the certificate is printed.

It is a way to prevent fraud and prove the validity of the certificate.

For security reasons, we do not send certificates via email.

Follow the steps to download your certificate:

1) Access my.e-certificado.com
2) Insert your CPF or Token
3) Enter your password or click on “I want to access without a password”

Public allows anyone who has a link to a certificate to view it. As for private, the certificate is only visible by the participant with his password. If you want to disclose and use your certificate on your resume, for example, you must leave it as public.

You must access your participant area with CPF and password, click on Options and define whether you want to leave your certificate public or private.

No. Certificates are available indefinitely.

No, there is no cost to download your certificates.

No. e-certificado.com is a tool for companies that organize courses and events to issue certificates to participants, replacing the printed ones.

It is not you who requests the certificate, but the organization of the event/course you attended.

If certificates have already been issued, the email may have gone to your promotions, junk and/or spam folder.

If you haven't received the email, you can request the resend instructions.

There is also the possibility that they have not yet sent us the list for issuance. In this case, please go to Request Analysis and fill in the requested information.

Once we receive your form, we will forward it to the event organization for verification.