Common Questions

Yes. Certificates can be issued for all types of modality. Just let us know the respective texts and we will take the necessary measures.

Yes. There is no limit for registration of courses and events. You buy an amount of credits to use for a period of up to 1 year and deduct them from your balance. You don't have to use it all at once. It is according to your demand and you can use it for other courses and/or events.

Yes. With e-certificado.com, you can issue certificates for any type of course. We do not work with printed certificates, only online. But you have access to all issued certificates and can print them if you want. And you can make both printed and online available to your participants.

Officially, the release of online certificates takes place within 72 working hours* after the list is sent, considering that the template has already been approved and that the list conforms to the requested model. If not, the deadline may be extended.

But we usually do it in much less time than that, within 24 hours.

*Consider business hours from Monday to Friday, from 9:00 am to 6:00 pm, in the official time of Brasilia, Brazil.

Yes. e-certificado.com provides documents with high graphic resolution, ensuring printing without loss of quality. You have access to all issued certificates and can have them printed if you wish. And you can make both printed and online available to your participants.

Yes, and there is no additional cost for issuance. The back of the certificates also have the authenticity verification code. Programmatic content, declarations and other information can be inserted after review.

Each participant of your event receives, shortly after issuing authorization, an e-mail containing the information necessary to access the system. He just has to follow the steps indicated and then he will have access to his certificates through any device. All this through the browser, in a simple and practical way.

Yes, but in this case, we do not send each one by email. You, as the organizer, have access to all of them through the organizer's area and you can send your client a list with all the links, in an extremely professional way.

e-certificado.com does not send via Whatsapp. However, you can individually download and send them if you wish.

The rules for validating a certificate are different in each country. What e-certificado.com can guarantee is the authenticity of the certificate.

It is important that all the necessary information is included in the body of the certificate, such as dates, place and workload, in addition to the possibility of verifying authenticity online . Please note that these are certificates, not diplomas.

Certificates are available indefinitely.

Through the complete access reports to the certificates made available by the platform.

No. You only need a browser and Internet access.

Basically you only need to do two things:
1) send us the list of participants
2) define the layout of
the certificate .with. And you can follow everything through your Organizer Area.

No. Your access to issued certificates continues indefinitely. And you can resume broadcasting at any time.

1 - Open the certificate in your browser.
2 - Choose Options > Print or press Ctrl+P.
3 - Choose your printer in the print dialog.
4 - Click Print.

Our survey consists of 5 multiple choice questions with 05 answer options and an open question that you define which ones they are. Within that limit, you can take as many surveys as you like and link to events.

And it can be optional or mandatory.

And just put it as mandatory so that the participant only has access to the certificate after answering the survey.

Acquired credits are valid for a period of up to 1 year. You don't have to use it all at once. It is according to your demand. You can issue it individually, if you want, and you can use it for other courses and/or events.

It is a way to facilitate proof of authenticity if the certificate is printed.

It is a way to prevent fraud and prove the validity of the certificate. Each certificate receives a unique code that identifies it. This code validates the certificate, showing the participant and organizer data. All encoding and verification of certificates is done by our system. Just check them against what's on the certificate.

Yes. You can send us the finished artwork (JPG, PNG or PDF). In this case, we provide all the material for creation according to our measurements template and there is no extra cost.

Or, on the first purchase, you get 01 (one) adaptation of one of our standard templates (https://e-certificado.com/templates), where we will insert your logo and scanned signature at no cost.

Follow the link to our standard templates: https://e-certificado.com/templates

In the first purchase, you already get 01 (one) adaptation of one of our standard templates, where we will insert your logo and scanned signature at no cost.

Free adaptation of the template is provided for only once with the first purchase.

Yes, you can. On the first purchase, you get 01 (one) adaptation of one of our standard templates (https://e-certificado.com/templates), where we will insert your logo and scanned signature at no cost.

Yes, you can. The signature is scanned and inserted directly into the artwork of the certificate.

Yes. It is possible that the text of each participant is different from each other in the same event and/or from one event to another. You can set 100% front and back content of your certificates.

Yes, this is a service that can be purchased separately from us. Consult our commercial department for a quote.

Each credit is equivalent to an issued certificate and can be used within 1 year. The value of each credit depends on the quantity purchased. The more credits you buy, the cheaper the unit cost is.

The amount of credits varies according to the amount purchased. Consult our calculator to learn more.

Payments outside Brazil are via PayPal.

There is no monthly fee to be paid. e-certificado.com is a service with no monthly fee.

No, participants can access their certificates as many times as they want and at no cost.